For more information on Transportation Services operations, please click here. In response to the Yolo County Shelter in Place order and the Chancellor’s guidance to reduce campus operations,
Transportation Services offices and Kiosks will be closed until further notice. We will have a staff member responding to emails Monday-Friday 8:30 a.m. - 4 p.m.

FAQs

Frequently Asked Questions (FAQs) 

Student on her computer

FAQ: General Parking

  • Why do I have a double deduction for parking on my payroll check?
  • When you initially sign up for payroll deduction there are generally two deductions. Parking is paid a month in advance, so the current month plus the next month are charged.
  • How do I cancel my parking permit and stop payroll deduction?
  • You should contact Transportation Services at least one month prior to the permit cancellation date for instructions on stopping your payroll deductions and returning your permit. Since deductions for permits are taken a month in advance, this will help prevent unnecessary deductions.
  • If I no longer need my permit, can I return it for a refund?
  • Yes, you can return your parking permit to Transportation Services to be reimbursed for the unused months, less an administrative fee for the processing of a refund. Please note that permits returned on or after the first of the month will be charged for the full calendar month. Refunds will be processed according to original payment method. Check refunds will be sent by US Mail within 2-3 weeks.
  • Do you enforce parking regulations during quarterly class breaks?
  • Yes. The only days in which parking is not enforced are University holidays and weekends (unless Special Events attendants are present). However, UC Davis Police enforce restricted spaces 7 days/week, 24 hrs/day.
  • What do I need to do if my permit is lost or stolen?
  • You should visit Transportation Services to report your permit as lost or stolen. After completing the necessary paperwork, you may purchase a replacement permit for the cost of $15.

→ go to FAQ main

FAQ: Parking Enforcement

  • What are the hours of parking enforcement?
  • September 15-June 15, Monday-Friday, 7a.m.-10p.m.
    June 16-September 14, Monday-Friday, 7a.m.- 5p.m.
    Restricted spaces are enforced 24 hours a day, 7 days a week
  • What motorist assistance services are offered?
  • Transportation Services provides on-campus patrons battery jump, vehicle entry (to assist the registered owner in gaining access to a locked vehicle), tire inflation and gasoline retrieval services. These services are provided at no cost to campus patrons when parked on the UC Davis campus/property.

    To request Motorist Assistance, call 530-752-8277.

→ go to FAQ main

FAQ: Parking Citations

  • Where can I pay a citation fine?
  • Online: at the Transportation Services' website
    By mail:  Send a check or money order made payable to UC Regents, and mail to UC Davis Transportation Services, One Shields Avenue, Davis CA 95616.
    In person (or use the after hours drop box) at the following locations: 
  • If I feel I have received a citation without cause, what can I do?
  • You may appeal a citation within 21 days of the issue date of the citation or 14 days from the date a delinquency notice is mailed. To appeal your citation, visit the Transportation Services' Parking Portal by clicking here.
  • What are my options if I receive a parking citation?
  • Within 21 days of receiving a parking citation or 14 days from the date a delinquency notice is mailed, the recipient may:
    1. Pay the citation fine, using the options noted above
    2. Appeal the citation by completing a Request for Citation Review form available at Transportation Services, or online
  • What happens if I do not pay the fine or request a citation review within 21 days?
  • If the fine is not paid or the Request for Citation Review submitted within 7 days from the citation issuance date, a delinquency notice is sent to the registered owner of the vehicle. If the fine is not paid within 14 days of the delinquency notice, the parking fine will double and notice will be sent to the Department of Motor Vehicles to place a hold on the vehicle's registration.
  • How do I contest the decision made by the appeals review committee?
  • A person may request an administrative hearing, either in person or by mail, when a citation appeal is denied. If one wishes to pursue an Administrative Hearing, the full amount of the citation fine must first be paid and a "Request for Administrative Hearing" form submitted to Transportation Services within 21 days of the date of the denial of the appeal. A blank copy of the "Request for Administrative Hearing" form is included with the citation appeal denial.

    Note: A request can be made for a waiver of payment of the parking citation fine for the Administrative Hearing due to financial hardship. Documented evidence of financial hardship must be provided to Transportation Services at least two business days before the fine is due. Each request will be considered on its own merits. Please contact Transportation Services at 530-752-6843 or by email for assistance with this process.
  • Is the Administrative Hearing conducted in person or by-mail?
  • A person may request either an in-person hearing or a by-mail hearing. If a hearing is scheduled and the appealing party is unable to attend the hearing, they must call Transportation Services at 530-752-6843 to reschedule no later than 2 business days prior to the hearing.
  • How is the Administrative Hearing conducted?
  • The Administrative Hearing is an opportunity for you to present your case to the Parking Citation Hearing Officer. The Hearing Officer will listen to why you believe the citation should be dismissed, receive any evidence you wish to present, and ask questions about what happened. Keep in mind that the parking citation is considered "prima facie" evidence that the violation occurred (sufficient evidence to uphold the citation unless disproved).

    In addition, the issuing officer shall not be required to be present at the hearing (see California Vehicle Code 40215[b][4]). After presenting your evidence, the Parking Citation Hearing Officer, based upon a preponderance of the evidence, will either uphold the citation or dismiss it. If the hearing is by mail, the decision will be mailed to the individual. If the hearing is in-person, the decision may either be given at the conclusion of the hearing, or it may be sent at a later date.
  • How can I best prepare for the Administrative Hearing?
  • It is to your benefit to prepare for the hearing carefully. Provide all evidence that supports your case. This may include, but is not limited to, photographs, documents, your own testimony, or the testimony of witnesses. Please notify Transportation Services in advance if you wish to bring a witness.

    If you or your witness(es) present written testimony, the following statement should appear at the end of the testimony. "I, (name of person testifying), state that the testimony I have given is true under penalty of perjury." (signature of person testifying) Please keep in mind that the parking citation will not be dismissed, nor will a fine be reduced, simply because it has been appealed. If you wish to prove that your vehicle was not in the location indicated on the citation, please provide evidence to that fact. An unsupported statement is generally not persuasive. Also provide documentation to support any medical excuse or claim of mechanical issues.
  • If my appeal is denied at the Administrative Hearing, can I appeal the citation further?
  • If the citation is upheld as a result of the Administrative hearing, the appealing party may ask for review of the decision by the Yolo County Superior Court within 30 days of the date of the Administrative Hearing decision. (If a waiver of the citation fee was granted earlier, the citation must be paid prior to the request, but no later than 14 days after the notification of the Administrative Hearing decision.) There is a $25 filing fee for review by the Court, however the filing fee and citation amount would be refunded by Transportation Services if the Court dismisses the citation. All materials presented or heard at the Administrative Hearing are forwarded to the Court if an appeal is submitted.

→ go to FAQ main

FAQ: Causeway Connection

  • Do you have ridership data?
  • Shuttle Rider Data (.xlsx)
    Provided by All West
    2006 - November 2019
     

    UC Davis Ridership Survey (.pdf)
    Collected by UC Davis on intercampus shuttle
    Collected from Feb. 5 - 9, 2018

    UC Davis Intercampus Shuttle Riders’ Survey (.pdf)
    Conducted by shuttle riders
    Collected June 2019

  • Tell me more about the buses (e.g., bike capacity and seatbelts)
  • The Causeway Connection will use new electric buses built this year in California, specifically for SacRT and Yolobus to use on this route. These new buses will have free wifi, USB charging, and offer real time tracking for arrival information. The buses will have seating capacity for 33. The new buses are battery electric powered, producing zero tail-pipe emissions and will help our region achieve air quality goals and reduce our greenhouse gas emissions. 

    Bike Capacity
    The new buses have rack space for three bicycles, whereas the current shuttle has room for eight. Folding bicycles can be stored on board and will not displace passengers. 
    We are seeking options to expand the bus' bike rack capacity. However, with multiple trips during peak-commute hours, the Causeway Connection service could transport up to 9 bikes hourly.


    Rear Bike racks
    SacRT and Yolobus staff (operations, maintenance, safety) have identified the following concerns:
    • Bike(s) getting stolen off the back, while the bus is stopped.
    • Drivers may need to exit the bus to observe (and potentially assist) bikes being loaded/unloaded safely, as well as ensure nobody is still touching the rack when the bus departs.
    • A rear bike rack will increase bus length, making turns more difficult.

    SacRT’s preference is to stick with traditional front bike racks, and address bicycle capacity through either the schedule (having more buses per hour) or first/last mile solutions (bike parking/lockers, bike share, etc.). However, SacRT will continue to look at a full range of options for both increasing bike capacity on the buses and for providing bike connectivity options at the primary bus stops.

    Seatbelts & Safety
    As with other Yolobus and SacRT buses, the new buses will not have seatbelts. Public buses without seatbelts is common and this is the current approach used by both transit districts in their operations throughout the region on freeways including on routes across the I80 causeway. The new buses will be operated by the professional drivers from SacRT and Yolobus. The drivers will have training specific to these buses and these routes. The SacRT and Yolobus transit districts have rigorous safety policies, trainings, and refresher trainings. For instance, Yolobus has a strict termination policy regarding personal electronic devices in order to reduce distracted driving.

    Retrofitting Bus With Seatbelts

    Given the bus construction, it may not be possible to install seat belts. SacRT and Yolobus know that the buses cannot simply be retrofitted to attach lap/shoulder restraints to the existing seats. The seats themselves would have to be replaced on all 12 buses. It’s also possible that seatbelt-equipped seats will not mount appropriately in the buses, and their additional weight could push the bus over legal weight limits.

    SacRT and Yolobus will continue working with the bus manufacturer and its equipment providers to assess the cost and feasibility of a retrofit.

  • Tell me more about the schedule and projected timing
  • The concept schedule posted on Nov. 13 (.pdf) shows how often buses will be running, potential stops and approximate travel times. The intent is to give potential riders a sense of leave and arrival times.

    Any transit schedule not using a dedicated right of way is based on approximate travel times. The times tend to be optimistic because buses should not leave a stop prior to the printed times, otherwise riders will be left behind. As we gain experience with the route, we expect to post more accurate times. 

    The schedule shows consistent times throughout the day, even when we know traffic impacts are likely to extend a trip. This is a standard practice to keep the times easy to remember. The new schedule will also have consistent times through parts of the day, though the service will likely encounter traffic delays on certain trips.  Again, as we gain experience with the route, the schedule may need to be adjusted when posted arrival/departure times are unattainable. 

    In order to accommodate delays that buses experience, "recovery time" is built into the schedule.  Recovery time is provided as a gap between the arrival at the last stop and the leaving time for the next trip.  Generally, there is 15 minutes of recovery time for the 45 minute scheduled time, which is intended to allow the next trip to leave on time when the earlier trip is delayed.  With delays longer than that, spare buses can be introduced to keep the service running on time.

    Additionally, all of the buses will be connected to a real-time tracking system that will allow riders to see where the buses are and to see an estimated time of arrival at any stop.

  • Why is the destination at UC Davis Health moving?
  • The Causeway Connection will use the area on 45th and Y streets, south of the UC Davis Health Medical Education Building for passenger loading and drop-off. A new transit hub is being constructed in this area and all buses/shuttles that currently drop off in front of the UC Davis Hospital will be moved to this area within a year.

    This site is close to the Scrubs Café, restrooms and shuttle charging infrastructure. There is a planned bike shelter for this site as well, for secure long-term bike parking. Look for construction to begin towards the end of Nov. 2019.

  • Why are stops being added in Sacramento?
  • Midday trips between UC Davis and UC Davis Health will provide access to midtown Sacramento and downtown Sacramento while minimizing travel in the most congested areas near the Capitol. It will also provide for good transit connections to Sac RT Light Rail lines, as well as regional express buses from outlying areas, such as Roseville, Elk Grove and El Dorado County.

  • Why is the current intercampus shuttle being discontinued?
  • This new Causeway Connection service is intended to expand access to cross-causeway commuters, while maintaining a comparable level of service for intercampus shuttle riders. The intercampus shuttle is an important service, but the high cost of running a private charter is not sustainable. Further, the new Causeway Connection service allows UC Davis to help bring more zero-emission transportation to the region.

    UC Davis has been spending $585,000 a year on the intercampus shuttle. A few years ago, we began seeking options to better serve our current riders while also serving more people. We have chosen to use our funds to partner with Sacramento RT and Yolobus to offer more buses, more frequent service, public access and the potential for more points of access.
  • Where did the funding come from?
  • UC Davis, in partnership with Sac RT and Yolobus, applied for Electrify America funding in March 2018. We were awarded sufficient funds to purchase 12, zero-emissions buses, which Sac RT and Yolobus will operate as the Causeway Connection. 

    UC Davis will continue to fund part of the Causeway Connection service while grants and other funds are expected to also provide operational funding.  With the expanded service providing additional buses and additional route options, the overall cost for the service to UC Davis and its partners is greater than the current intercampus shuttle. However, those costs are borne by a greater number of partners, and are expected to decrease as ridership increases.
  • What if I also need a parking permit to access the Causeway Connection at UC Davis Health or the Davis Campus?
  • Some affiliates will need to purchase a parking permit to access the service at one campus in order to use the bus to travel to the other campus. For that reason, parking permit holders who park to access the Causeway Connection will be eligible for goClub/Green Commute benefits.

→ go to FAQ main

FAQ: Bicycle Auction

  • Where do you get the bicycles up for auction?
  • The Bicycle Program regularly patrols campus and tags (with a bright orange notice) any bicycle that appears to be abandoned may be auctioned. Once tagged, owners are given 48 hours to take their bicycle and if needed, repair it. Upon follow-up inspection two days later, bicycles whose warning tags are not removed are impounded for 90 days, allowing the owners to claim their missing bike. If your bicycle is registered, there is no cost to retrieve it from impound. If your bicycle is not registered, you may be asked to pay a $10 impound fee or register it for $12.
  • What are the main reasons bicycles are abandoned?
  • Bicycles that are not working well are the most likely to be abandoned by owners. Squeaky chains, loose brakes, flat tires, and lost keys for locks are all common reasons an owner might choose to walk away from their bicycle.
  • Do you try to get in touch with the owners of the bicycles?
  • Absolutely! The Bicycle Program follows up with owners of registered bicycles within 24 hours and transfer all the serial numbers to UCDPD for vetting, holding the bicycles for 90 days. Registration is proof of ownership and non-registered bicycles are difficult to reunite with owners as they require proof of purchase or recent photos with the unlocked bicycle to sufficiently prove ownership. All bicycles released are required to be registered prior to their release.
  • Where does the money from the bicycle auction go?
  • All money from the auction goes back to the Bicycle Program and helps create jobs for students. Our student workers are often the ones helping to clear the racks of abandoned bicycles so the campus community can have space to park their bicycles.
  • Can I see the bicycles before I bid?
  • Definitely. You may view the auction inventory on the morning of the auction starting at 7:30a.m. Viewing ends at 9a.m., just before bidding begins.
  • Can I just buy an abandoned bicycle from TAPS outside of the auction?
  • Unfortunately, no. It is against our policy for us to sell bicycles outright. This is to eliminate the potential for preferential treatment and give everyone a fair and equal opportunity to get a bike.

→ go to FAQ main

FAQ: Bicycle Program

  • Where can I get a bicycle license?
  • Bring your bicycle to one of the following locations:
    Transportation Services is located adjacent to the Pavilion Parking Structure, off Hutchison and Dairy Road
    Monday-Friday, 8:30a.m.- 4p.m. | 530-752-BIKE
    B&L Bike Shop, 610 Third Street, Davis
    Open seven days/week | 530-756-3540
    Ken's Bike-Ski-Board, 650 G Street, Davis
    Open seven days/week | 530-758-3223
  • How much does a bicycle license cost?
  • A new license is $12, a renewal is $6, and both are valid through December 31 of the second year after the year in which you license the bike (e.g. a license issued in March 2020 is valid through December 31, 2022).
  • Is a bicycle license required by law?
  • All bicycles operated on the UC Davis campus must have a current California bicycle license. The City of Davis has no mandatory bike license ordinance, but many cities and college campuses in California do. The license you purchase here is valid where licenses are required elsewhere in the state.
  • Why should I license my bicycle?
  • Besides being required on campus, bike registration has proven very effective in recovering stolen and missing bikes in Davis. The University Police Department has a much higher recovery rate of stolen bikes than probably any other law enforcement agency in the state. A primary reason for this is the high level of registration in Davis. A bicycle license can serve as a means of identifying bike accident victims, particularly in the case of children who carry no form of identification.
  • How does bicycle licensing improve my chances of getting my stolen bicycle back?
  • By licensing your bicycle, it becomes entered into a state-wide system of identification, recovery and notification. Even if you lose your copy of the registration, Transportation Services will have the bike description, including license and serial numbers, available to provide to your local police so long as your registration is current. The police will then enter this information into a state-wide database of stolen bikes.
  • When and where is the next bicycle auction?
  • Transportation Services hosts two bicycle auctions annually, one in the fall and one in the spring. Usually the spring auction is the first Saturday in May. The fall auction is usually the second Saturday in October. However, you should call 530-752-BIKE to confirm these dates. You may view the bikes and other items to be sold ONLY on the day of the auction from 8-9a.m.

    The auction takes place in the Pavilion Parking Structure at the intersection of Hutchison Drive and Dairy Road. If you are coming to the auction from Interstate 80, take the Hwy. 113 exit north, exit Hutchison Drive, University of California. Stay on Hutchison Drive and follow the special signs to convenient parking and directions to the auction site. Parking for the auction is free.

    You are strongly encouraged to arrive early for viewing, as the inspection area can get very crowded. After 9a.m. you will only see each bike as it is brought out to be bid on. The bikes are numbered in the order they will come up for sale. Bring a paper and pencil to take notes on the bikes that interest you during the preview.
  • What can I expect to find at the bicycle auction?
  • Transportation Services usually has over 300 bikes for sale, which come from a variety of sources. Most are bikes which have been impounded as abandoned. Some are bikes which were confiscated for parking violations and never claimed by their owners. A few are donated by individuals. All have been in University possession for at least 90 days, and if registered with a California Bicycle License, attempts to contact owners have been made. Most of the bikes are "fixer-uppers"; no attempt is made to fix, maintain, or refurbish any of the bikes, and all items are sold "as is".
  • What are your payment terms at the bicycle auction?
  • We accept cash, checks with proper I.D. or Visa or Mastercard. All items are subject to sales tax, except for those buyers with valid resale licenses who are exempt from such tax.
  • Where does the bicycle auction revenue go? 
  • The auction proceeds go to support the UC Davis Bicycle Program whose mission is to maintain and encourage the popular and beneficial use of bicycles as an important mode of transportation to, from and on the UC Davis campus by providing the campus community with a safe, secure, and efficient cycling environment in response to customer needs and expectations.

→ go to FAQ main

FAQ: Bicycle Registration (License)

  • Why do I need to register my bicycle? What does a registration do?
  • Registering your bicycle is proof that the bicycle belongs to you. Registration creates a paper trail and is in fact a legal document connecting you to your bicycle. In the event your bicycle is impounded or stolen, having your bicycle registered/licensed increases the probability that law enforcement officials can reunite you with your bicycle. Additionally, any secondary markets, ones in which thieves rely on to sell stolen bicycles, cannot legally sell a bicycle that has been registered without first making a good faith effort to return the recovered bicycle to its registered owner. In other words, a licensed bicycle turns thieves off.
  • How does registering my bicycle improve my chances of getting my stolen bicycle back?
  • You're more likely to recover your stolen bicycle if it is registered, than if it is not registered. By licensing your bike, it is entered into a region-wide system of identification, recovery and notification. Even if you lose your copy of the registration, Transportation Services will have the bicycle's description, including license and serial numbers, available to provide to local police so long as your registration is current. The police will then enter this information into a state-wide database of stolen bike.
  • Can thieves still steal my bicycle even if it is licensed?
  • Yes, but it's more likely that they'll steal a bicycle that does not have a visible bicycle license. To a thief, a visible bicycle license sticker means more work for them to make a clean getaway and a clean sale. It would require that they, first, remove the sticker (not as easy as it sounds), as well as file down the serial number. Plus, there’s the added pressure knowing that the owner is likely going to report the bicycle missing, which means law enforcement officials will be looking for the bicycle’s make and model.

→ go to FAQ main

FAQ: Special Event Parking

  • What is the difference between a one day Departmental Guest Permit and a Conference Permit?
  • Unlike a Departmental Guest Permit, a Conference Permit may be returned for a refund, less a nominal charge, even if they are written on. If you are unsure how many you will need, additional permits may be requested for a minimal charge. If the unused permits are not returned within two weeks of the event all permits will be recharged at the current daily visitor permit rate.
  • Where can buses park after dropping off clients? Do they have to pay for parking?
  • Buses may park Monday-Friday, 7a.m.-5p.m. at the Bus Barn located off Garrod Drive and are not required to pay for parking at that location. Please contact Unitrans at 530-752-4560 to make arrangements in advance. If buses require parking in the evening or on the weekend, please contact Transportation Services at 530-752-7657 for information.
  • What do I tell people who plan to arrive in a RV and want to know where they can park?
  • RVs are not allowed to park on campus overnight unless an exception has been granted by Transportation Services. During the day, RV owners may purchase a permit for each space they utilize, and park in Lot 30. For more information, call Transportation Services at 530-752-8277.

→ go to FAQ main

Stack Parking

  • Is Stack parking different from valet parking?
  • Yes. When in effect, stack parking allows drivers to self-park in an available parking space where their permit is valid, just as they normally would. If these parking spaces were to fill in one of the designated stack parking locations, attendants would be available to direct drivers to park safely in an aisle. The driver would exit their vehicle, lock the car and provide the door/ignition key to the attendant on duty. A claim ticket would be provided to the driver for reclaiming the vehicle/key later. The attendant would move the vehicle only as necessary to allow safe exit by another vehicle, or to move it to a regular parking space if one becomes available. Attendants do not accept tips or collect fees of any kind. 
  • Who manages the campus stack parking program?
  • UC Davis Transportation Services has contracted with Corinthian International Parking Services to provide professional and efficient stack parking services. This company has more than 25 years of experience specializing in garage and parking lot management.
  • Where will stack parking be provided and what are the hours of operation?
  • Locations and hours of operation for stack parking services are determined based on utilization demands.

  • If I stack park my vehicle and leave my keys with the attendant, what happens if I return after their shift ends?
  • At closing, the attendant would attempt to call or send a text message with information about your keys. The attendant would ensure your vehicle is moved to a regular parking space and that the vehicle’s doors are locked, and the keys would be safely transferred to an attendant at the Pavilion District Parking Structure entrance kiosk, located on the corner of Hutchison and N. Dairy Rd.  Drivers would be able to exchange their claim check for the keys at this location, up until 9:30 p.m.  Keys left overnight would be locked in a secure facility, and could be picked up the following morning from the stack parking attendant in the lot where the vehicle was parked.

    Another option is to carry a spare key with you, which would allow you to drive your vehicle home and retrieve your keys from the attendant the following day. Drivers who know they will be returning late are encouraged to communicate this with the lot attendant, to determine if other options are available.
  • Am I required to provide my keys to a stack parking attendant, and will my car be safe?
  • Drivers who self-park in a regular parking space would not be required to leave their keys with an attendant. If the regular spaces in a parking lot/structure are full, customers would always have the option to leave the area and proceed to another available parking location. However, those who take advantage of stack parking services would park their vehicle in the aisle as directed, lock their car, and provide the key to the attendant in exchange for a numbered claim check. All keys are kept in a secure key box along with the claim tag, and attendants would be present at all times during stack parking hours. Vehicles would be released only when the appropriate claim ticket is presented. 
  • Do the attendants sell parking permits?
  • No, the attendants would be on site to manage vehicle parking and maximize the parking lot capacity. The attendants would not monitor for permits, enforce regulations or sell permits. Drivers are responsible for ensuring they have an appropriate permit for the area in which they park.
  • Could I continue to use my car cover if I stack park my vehicle?
  • The stack parking attendants would need to be able to promptly move your car on demand, and a car cover would delay this process. Drivers who want to use a car cover should self-park in a marked parking space instead of using stack parking services.
  • How many additional spaces would be created as a result of stack parking?
  • The number of spaces created by stack parking is contingent upon the parking facility’s space inventory and layout.

→ go to FAQ main

    FAQs: Parking Permit Refunds

    • How will my refund be calculated?
    • For permits returned in Transportation Services’ after-hours drop box or postmarked on or before May 20, 2020, a refund will be provided for the monthly parking fees from April through the expiration date of the permit. Permits returned after the May 20 deadline will be processed according to TS standard refund policy.
    • What if I will need a permit when campus operations and/or parking enforcement resumes?
    • To receive the credit for April and May parking fees, you would need to return the permit and purchase a new one when the permit requirement is reinstated for parking on campus.
    • What options are available for returning my permit?
    • Please include information to indicate the mailing address you would like the refund sent to you at, and return the permit by one of these options:
       

      BY MAIL: Transportation Services, 200 N. Dairy Road, Davis, CA 95616
      DROP OFF:
      A drop box is available at the TS office, to the left of the lobby entrance on the North Dairy Road bicycle/pedestrian pathway.

    • When will permits be required to park on campus?
    • Transportation Services has not yet been provided with a determination regarding the reinstatement of permit requirements on campus. Updates will be posted to the TS website as additional information is received.
    • When will I receive my refund?
    • You should receive a confirmation email to indicate that your permit was received within 3 weeks from the date it is mailed or dropped off. That email will provide additional information to indicate when you can expect to receive your refund.  Due to the high volume of permits being returned, it may take up to three weeks from the date it is received in our office for the refund to be processed.
    • How will refunds be sent?
    • Permits paid for with cash, check or credit card in person at the TS office will be refunded as a check by mail. Most online purchases will be processed directly to the account the original purchase was made from, but purchases made more than six months prior to the return date may be processed as a check by mail.
    • I returned my permit more than three weeks ago and have not received a receipt confirmation. What should I do?
    • If you mailed or dropped off your permit more than three weeks ago and have not received any email to confirm that your permit was received, you may send an email to check the status of the refund. Please include the date and method by which the permit was returned, along with your mailing address.

    → go to FAQ main